FAQs

At HandyNest, we want your experience to be as smooth and comfortable as possible. Here are answers to our most common questions.

🛒 ORDERING & PAYMENT

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We never store your credit card information.

Can I modify or cancel my order?
Yes, if you contact us within 24 hours of placing your order via our Contact Us page. Once an order has shipped, it can no longer be changed — but you can return it under our 30-day return policy.

📦 SHIPPING

Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $50 within the United States.

How long does shipping take?

  • Processing time: 1-3 business days
  • US standard delivery: 5-15 business days after processing
  • International orders: 10-25 business days after processing (select countries only)

Do you ship internationally?
We ship to select international locations. Please visit our Contact Us page to confirm availability for your country before placing an order.

How can I track my order?
Once your order ships, you will receive a tracking number by email. Use it to monitor your package directly with the carrier.

What if my package is lost or damaged?
Contact us immediately via our Contact Us page with your order number and a description of the issue. We will work with the carrier and either send a replacement or issue a refund.

🔄 RETURNS & REFUNDS

What is your return policy?
You have 30 days from the date you receive your item to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details visit our Return & Refund Policy page.

How do I return an item?
Visit our Contact Us page with your order number and the item you wish to return. We will respond within 1-2 business days with return instructions.

Who pays for return shipping?

  • Defective or damaged items: We provide a free prepaid return label
  • All other returns: Customer is responsible for return shipping costs

How long do refunds take?
Refunds are processed within 3-5 business days after we receive your return. Please allow an additional 5-10 business days for the refund to appear in your account depending on your bank or card provider.

Can I exchange an item?
We don't offer direct exchanges at this time. Please return the original item for a refund and place a new order for the item you need.

🛍 PRODUCTS

Are your products safe for seniors?
Yes. Every product at HandyNest is carefully selected with senior safety, ease of use, and comfort as top priorities.

How do I choose the right product?
Browse our product descriptions and specifications carefully — we include detailed information to help you make the best choice. If you need personalized help, visit our Contact Us page and we'll be happy to assist.

Do products come with instructions?
Yes, most products include instructions. If you need additional guidance, contact us and we'll help you get set up.

What if a product doesn't work for me?
We offer a 30-day return policy. If a product doesn't meet your needs, you can return it for a refund under our Return & Refund Policy.

🤝 CUSTOMER SERVICE

How can I contact you?
Visit our Contact Us page anytime. We respond within 1-2 business days.

Do you offer phone support?
Currently we provide support through our Contact Us page to ensure we can give you detailed, thorough responses every time.

I'm a family member shopping for a senior. Can you help?
Absolutely. We understand that choosing the right product for an aging parent or loved one can feel overwhelming. Reach out via our Contact Us page and we'll provide personalized recommendations with care.

🔒 PRIVACY & SECURITY

How do you use my personal information?
We only use your information to process orders and communicate with you. We never sell your data. For full details please visit our Privacy Policy page.

Is my information secure?
Yes. We use industry-standard encryption and security measures to protect your personal and payment information at all times.

Still have a question? Visit our Contact Us page — we're always happy to help.

HandyNest — Comfort Comes Home